Returns FAQs
How long do I have to return?
Items may be returned within 7 days of delivery, provided they remain unused and in original packaging.
How do I request a return?
To start a return, WhatsApp or email Aurovia with your order number and return reason.
What condition must returned jewellery be in?
Jewellery must be unworn, undamaged, and returned with its box, tags, and authenticity details.
When will my refund be processed?
Refunds are issued after inspection, using your original payment method, excluding any applicable delivery charges.
Which items cannot be returned?
Personalised, worn, damaged, or sale items may be non-returnable; please contact us before sending anything back.